Frequently Asked Questions
Do I have to pay for retakes?
Retakes are free of charge just return the old picture package in exchange for a new picture and we will print a new package. Packages can be exchanged on picture retake day just hand it to the photographer and we will photograph your student.
Why can't I make a background selection?
Make sure you chose a package first then choose to customize and buy, add the package to the cart and view the cart. Continue to check out to choose the background.
Why are customers unable to delete items from their shopping cart
This means the customer's web browser is still saving information from previously accessing the gallery. The best way to resolve this will be to have them clear their web browser's cache or try to access the online gallery in incognito mode.
What are the benefits of Prepaying online?
Your child or teacher will not lose the picture flyer and you won't have to worry about your written credit card info getting into the wrong hands.
A copy of your online order will be emailed to you.
Samples of our products and packages that we offer are online.
More items and backgrounds are available online.
Why does it take up to 2 weeks before images are loaded online?
After the photo shoot it takes us 3-4 days to process orders and upload the data and images to our lab. Our lab color corrects and crops all of our images and then prints the packages. Once this process is finished the finished images are loaded online. During the fall season it is Peak Season, and this may take a couple of extra days.
How do I get an Access Code for my child?
Access codes are created after the pictures are taken. Each student has their own individual gallery that is assigned a code. If your student has not been photographed the code will still be generated but the image will be unavailable. To find your code click the “Find My Code” button, fill out the form and the code will generate, write down your code and enter it into the link.
Why did I not receive my pictures that I ordered?
Check with your child's school or teacher, each school handles distribution differently.
Maybe your Credit card did not go through, most of the failed card attempts are due to an invalid card number, this is because sometimes we cannot read your handwriting. We try to process Invalid and Declined transactions 2 more times, after that the order is cancelled. We do try to call the number on the order form to process the order.
An order form was not turn into the photographer when the picture was taken, we assign codes to each photo, this lets us know who turned in a order form.
I have multiple children in a school and want to add them to one order.
There are two options for you.
Enter the discount code “shipping” to remove the shipping charge.
Gather your students codes and “change galleries” at check out to add all orders to one order.